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Sr. Desktop Support Analyst


Wyomissing, PA, US

Company:  UGI Energy Services, LLC
Remote Options: 

UGI Energy Services supplies and markets natural gas, liquid fuels, and electricity to 40,000 customer locations across the Mid-Atlantic and Northeastern US.

We are a supplier, marketer, and midstream services provider – one backed by 135 years of natural gas experience, plus our own expanding energy infrastructure. Along with buying and selling energy commodities at the wholesale level, UGIES owns and operates key electric generation and midstream natural gas assets throughout Pennsylvania.

With headquarters and supply sources near the heart of the Marcellus Shale, UGIES is well positioned to meet the changing energy demands of commercial, industrial, institutional, and government customers for years to come.


We offer comprehensive benefits, some of which are:

  • Paid Vacation time starts with 3 weeks off
  • 8 Paid Holidays
  • Sick time
  • Short term & Long term disability
  • Medical plan options from Aetna and Blue Cross
  • Vision coverage from Vision Benefits of America
  • Dental coverage from United Concordia
  • Extended Maternity Leave - 8 weeks pay at 100% with the option of 2 more weeks paid at 100% or 4 weeks paid at 50%
  • Paternity Leave - 2 weeks pay at 100% or 4 weeks pay at 50%
  • Company provided 401K match of 100% of the employee's 6% contribution
  • Tuition Reimbursement of 80% of tuition costs capped at $6,300 per year
  • Pet Plan Insurance

Duties and Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Configure and test PC Images for deployment.
  • Maintain IT Configuration and provide end user support for off-the-shelf and internal software applications.
  • Update Active Directory user and computer configurations such as adds, deletes, changes and assist with password resets.
  • Support IT Network peripheral hardware and software including but not limited to printers, fax machines and scanners.
  • Maintain inventory of workstations and end user assets and perform quarterly reviews against active users.
  • Additional duties as assigned.

Knowledge, Skills and Abilities:

  • Guide users with simple, step-by-step instructions
  • Prior experience with maintenance, service delivery, production support, information security, risk, audit and asset documentation.
  • Must possess good verbal and written communication skills, as well as have strong analytical skills.
  • MUST have capable knowledge in the following areas: PC Imaging; Server and Workstation Patch Management; Asset inventory.
  • Demonstrated experience with desktop, laptop and mobile devices; Windows and Apple operating systems; applications, and their interaction with associated host systems, including, Microsoft Active Directory, Microsoft Office 365, and other cloud and local resources and services.

Education and Experience Required:

  • High School diploma or GED required
  • College degree in Information Technology/Computer Science or related field preferred
  • 3 - 5 years of direct experience

UGI Energy Services, is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Nearest Major Market: Reading PA

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