Sr Manager - Customer Sales & Analytics


Wyomissing, PA, US

Company:  UGI Energy Services, LLC
Remote Options: 

UGI Energy Services supplies and markets natural gas, liquid fuels, and electricity to 40,000 customer locations across the Mid-Atlantic and Northeastern US.

We are a supplier, marketer, and midstream services provider – one backed by 135 years of natural gas experience, plus our own expanding energy infrastructure. Along with buying and selling energy commodities at the wholesale level, UGIES owns and operates key electric generation and midstream natural gas assets throughout Pennsylvania.

With headquarters and supply sources near the heart of the Marcellus Shale, UGIES is well positioned to meet the changing energy demands of commercial, industrial, institutional, and government customers for years to come.


We offer comprehensive benefits, some of which are:

  • Paid Vacation time starts with 3 weeks off
  • 8 Paid Holidays
  • Sick time
  • Short term & Long term disability
  • Medical plan options from Aetna and Blue Cross
  • Vision coverage from Vision Benefits of America
  • Dental coverage from United Concordia
  • Extended Maternity Leave - 8 weeks pay at 100% with the option of 2 more weeks paid at 100% or 4 weeks paid at 50%
  • Paternity Leave - 2 weeks pay at 100% or 4 weeks pay at 50%
  • Company provided 401K match of 100% of the employee's 6% contribution
  • Tuition Reimbursement of 80% of tuition costs capped at $6,300 per year
  • Pet Plan Insurance

Job Summary

This position will primarily be responsible for developing and supporting sales strategies for the commodity marketing business. This position will also lead customer analytics efforts to analyze the commodity marketing business performance and support the overall initiative to improve analytics tools. This role will manage, develop, implement, and track progress on strategic initiatives to profitably grow and sustain the commodity marketing business.

Duties and Responsibilities

  • Develop and support sales strategies and process improvements for the commodity marketing business.  Be the primary liaison between the Sales, Marketing, Supply, and IT teams to analyze and develop new products and solutions for customers and evaluate customer opportunities in current markets and potential new markets.
  • Lead customer analytics efforts to analyze the retail commodity marketing business performance and support the overall initiative to improve analytics tools as it relates to retail customer volumes and pricing.  Develop and present ideas to improve customer analytics and work with stakeholders to successfully implement them with minimal supervision.
  • Lead efforts to provide efficient and effective customer service to our large C&I customers by being the liaison between the Sales, LDC Logistics, Billing, Credit, and Collections teams to assist in resolving complex customer inquiries.  Support the Sales team in maintaining and updating deal information, and work with stakeholders to improve the efficiency and effectiveness of our sales processes and the related customer experience.

Knowledge, Skills and Abilities

  • Strong PC and MS Office skills (Word, Outlook, Excel & PowerPoint).
  • Strong organizational & analytical abilities and customer service orientation.
  • Ability to work independently.
  • Strong written and oral communication skills. 
  • Adapt to changing priorities in a fast-paced environment.

Education and Experience

  • At least a Bachelor’s degree but preferably a Master’s degree.
  • 5+ years' experience.
  • Natural gas/commodity experience preferred.  

UGI Energy Services, is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Nearest Major Market: Reading PA

Job Segment: Analytics, Marketing Manager, Sales Management, Supply, Data Analyst, Management, Marketing, Sales, Operations, Data