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Customer Care Representative I

Location: 

Wyomissing, PA, US, 19610

Workplace Environment:  Hybrid
Company:  UGI Energy Services, LLC

Requisition Number: 26629 

A subsidiary of UGI Corporation, UGI Energy Services supplies and markets natural gas, liquid fuels, renewable natural gas, and electricity to 42,000 customer locations across the Mid-Atlantic and Northeastern US. We are a supplier, marketer, and midstream services provider - one backed by 135 years of natural gas experience, plus our own expanding energy infrastructure. Along with buying and selling energy commodities at the wholesale level, UGIES owns and operates key midstream natural gas assets.

 

We offer comprehensive benefits, some of which are:

  • Paid Vacation time starts with 3 weeks off

  • 9 Paid Holidays

  • Medical plan, prescription, dental, vision, life insurance

  • Paid parental and volunteer time

  • 401(k) matched savings plan

  • Tuition Reimbursement  

Job Summary

While working with supervision in a call center environment, answer customer inquiries and complaints, follow up on all calls, emails and website submissions, and conduct basic research.  Identify and communicate issues as they arise and work with peers and Manager to develop effective solutions.  Direct customers, vendors and other callers to the correct employee.  Maintain a professional image through telephone and written interactions. 

 

Duties and Responsibilities

  • Answer incoming phone calls and satisfactorily resolve customer inquiries using current procedures and resources.  Identify and communicate issues as they arise and work with peers and Manager to develop effective solutions.
  • Respond to inbound customer emails and website form submissions.  Identify and communicate issues as they arise and work with peers and Manager to develop effective solutions.
  • Fully document all customer interactions
  • Other administrative tasks including scanning and uploading documentation and assisting the Mass Marketing team as needed.

Knowledge, Skills and Abilities

  • Excellent Customer Service skills
  • Knowledge of customer lifecycle, pricing, offers, and renewal processes.
  • Knowledge of customer billing, including bill-ready and rate-ready consolidated billing.

Education and Experience

  • High school diploma or equivalent.  Associate’s degree preferred.

UGI Energy Services, LLC  is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

 


Nearest Major Market: Reading PA
Job Segment: Call Center Representative, Customer Service Representative, Call Center, Customer Service, Research

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