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Sr Infrastructure Analyst


Wyomissing, PA, US

Company:  UGI Energy Services, LLC
Remote Options: 

UGI Energy Services supplies and markets natural gas, liquid fuels, and electricity to 40,000 customer locations across the Mid-Atlantic and Northeastern US.

We are a supplier, marketer, and midstream services provider – one backed by 135 years of natural gas experience, plus our own expanding energy infrastructure. Along with buying and selling energy commodities at the wholesale level, UGIES owns and operates key electric generation and midstream natural gas assets throughout Pennsylvania.

With headquarters and supply sources near the heart of the Marcellus Shale, UGIES is well positioned to meet the changing energy demands of commercial, industrial, institutional, and government customers for years to come.


We offer comprehensive benefits, some of which are:

  • Paid Vacation time starts with 3 weeks off
  • 8 Paid Holidays
  • Sick time
  • Short term & Long term disability
  • Medical plan options from Aetna and Blue Cross
  • Vision coverage from Vision Benefits of America
  • Dental coverage from United Concordia
  • Extended Maternity Leave - 8 weeks pay at 100% with the option of 2 more weeks paid at 100% or 4 weeks paid at 50%
  • Paternity Leave - 2 weeks pay at 100% or 4 weeks pay at 50%
  • Company provided 401K match of 100% of the employee's 6% contribution
  • Tuition Reimbursement of 80% of tuition costs capped at $6,300 per year
  • Pet Plan Insurance

Job Summary

Lead the installation, customization, and maintenance of system software. Evaluate system software and make recommendations based on technical merit and fit within infrastructure. Tune system software for maximum performance in order to meet established Service Level Agreements. Develop, implement, and maintain standards and procedures for Infrastructure Services Department. Interact with software vendors to evaluate potential software products and solve technical problems. Provide technical mentoring to other members of the department.


Duties and Responsibilities


  • Install, customize, and maintain system software (Windows and Linux) and designated application software.
  • Be conversant with virtualization concepts in general and VMware as a platform.
  • Tune system software to meet or exceed Service Level Agreements and trouble-shoot and fix system performance problems.
  • Set up and maintain backup and recovery procedures.
  • Support Help Desk personnel with Level 2 diagnosis and resolution.
  • Provide technical and project leadership for purchased applications.
  • Develop and maintain I/S standards and procedures.
  • Work with software vendors to resolve technical and purchased application problems.
  • Make recommendations on the use of emerging technologies
  • Plan and estimate project resource requirements
  • Perform capacity planning for the server environment
  • Plan the migration of system and purchased application software
  • Evaluate and make recommendations for system software and purchased applications

Knowledge, Skills and Abilities

  • Basic familiarity with Business processes and functions
  • Working knowledge of COBIT5 IT Governance & Management framework or other structured industry standard methodologies.
  • Excellent verbal, written, analytical, and interpersonal skills.
  • Familiar with regulatory and compliance items governing IT.
  • Proficient with the Microsoft Office suite.

Education and Experience

  • Bachelor’s degree in Information/Computer Science
  • At least 5 years of experience as a senior System Administrator with both hardware and software selection/acquisition/installation and support responsibilities.
  • Must have knowledge of Windows Server OS, Linux Server OS, and virtualization concepts, particularly VMware.
  • Highly prefered skills would include SAN Storage knowledge, backup technology and concepts

UGI Energy Services, is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Nearest Major Market: Reading PA

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