Technical Writer

Location: 

King Of Prussia, PA, US

Company:  AmeriGas Propane, Inc.
Remote Options: 

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary (Purpose):

The Technical Writer will work with subject matter experts and key stakeholders within the organization create various types of user documentation, including how-to guides, references, manuals, cheat sheets, or instructions. Will be tasked with taking technical ideas/information and translating into easily understandable concepts and instructions.  Documentation may include the use of different technical equipment, computer systems, operating systems, software applications, etc. The Technical Writer is required to review already written technical documents and make changes in them if required.

Key Characteristics:
•    Ability to deliver high quality documentation while paying attention to detail
•    Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures 
•    Demonstrated ability to document business processes and write detailed functional requirements
Duties and Responsibilities:

•    Work with internal teams to obtain an in-depth understanding of the system, process or procedure in order to document steps
•    Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
•    Organize material and complete writing assignments according to set standards regarding order, grammar, clarity, conciseness, style, and terminology
•    Create and maintain the information architecture
•    Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
•    Write easy-to-understand user interface text, online help and developer guides
•    Create user documentation for a variety of material, including how-to guides and instruction manuals.
•    Ensure technical verbiage is easy to understand by the layperson
•    Write clear and concise policies and procedures
•    Assist in the maintenance and management of documentation repository software, including version control


Knowledge, Skills and Abilities:

•    SAP ERP 2005 (ECC 6.0) Order to Cash process knowledge a plus
•    Oil and Gas industry knowledge a plus
•    Demonstrated ability to create documentation with appropriate grammar and spelling
•    Efficient in reviewing and editing technical documents
•    Intermediate to advanced knowledge of Microsoft Office products
•    Ability to build and maintain effective working relationships
•    Basic project management/organizational skills 
•    Ability to work under tight timeframes 
Education and Experience Required:
•    Bachelor’s degree or equivalent combination of education and professional work experience 
•    2 – 5 years of related experience
•    Proven working experience in technical writing of software documentation
•    Experience with Information Mapping methodology and templates a plus
•    Experience with ANCILE Uperform software a plus
Working conditions:

•    Normal Office Environment
•    Some travel required approximately 20%

 

AmeriGas is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

 

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
 


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