Manager - Centralized Billing & Receivables (Hybrid)

Posting

Manager - Centralized Billing & Receivables

Job Summary

Manages the billing and AR portfolios for the National Accounts, ACE, Transport and Third-Party Partner lines of businesses for the company. This role is critical to the success of our customer’s transition to more effective processes, systems, and tools. The ideal candidate has effective communication and relationship management skills. Directly responsible for the billing and accounts receivable for customers in the portfolio as well as the general ledger accounting for the area. 

Key Characteristics

• Accounting and analytical skills to make sound judgments on accounting and internal control issues while managing the department within budget.
• Leadership ability to manage the team including hiring, coaching, and performance management of staff.
• Customer service skills to manage daily interaction with corporate customers.
• Manage and troubleshoot billing simplification initiatives and accounting issues requiring daily interaction with all stakeholders including customers, sales, IT, financial service vendors and field operations while providing superior customer service.

Duties and Responsibilities

• Performs the accounting for the assigned AR portfolios including month end close and balance sheet account reconciliations.
• Assesses complex customer agreements for proper billing.
• Consults internally to minimize the adverse impact of custom and non-standard billing processes.
• Manages the customer set up data entry, billing, payment and credit activities and the reporting of the assigned AR portfolios.
• Develops competency within the AR team members through training, coaching, mentoring and direct supervision.
• Engages and motivates the team to maintain a positive and productive work environment.
• Monitor credit, bankruptcy risk and growing AR balances for key customers and highlight risks to management.
• Interfaces with select customers (high profile, high volume, and high exposure customers) to ensure prompt payment and resolution of disputes in a timely manner.
• Reviews aging reports and proactively strategize ways to support collection activities and manage delinquent accounts.
• Creates relevant reporting and analysis to drive improvements.
• Makes decisions regarding write offs and bad debt expense.
• Manages the internal controls in the area and works with internal and external auditors regarding financial reports and SOX controls.
• Ensures timeliness and accuracy for billing and revenue recognition.
• Improves processes, drive increased business value, and optimize service delivery. 
• Manages workflow and processes of team, leading by example and providing coaching.
• Develops process improvements designed to increase productivity and quality within the departments by using well defined metrics.
• Works cross functionally on customer account issues.
• Represents the central billing function on special projects impacting multiple functional areas within the company.

Knowledge, Skills and Abilities

• Manager level knowledge of financial systems and accounting applications in receivables/payables systems. Ability to evaluate system offerings and represent the functional area in project implementations.
• Demonstrated leadership ability to manage accounting and customer service teams and interact with peer managers on a day-to-day basis.
• All accounting competencies required with expertise in billing and receivables. 
• Ability to communicate at a manager level internally, to customers, vendors, and external auditors.
• Need to be able to strategize, problem solve and make decisions independently.

Education and Experience

• BS degree in business, finance, or accounting. 
• 7 years progressive experience in accounting and a customer service operational department.
• Should have experience managing a team or department.
• Excellent oral and written communications skills.
• SAP and Microsoft Dynamics 365 experience are a plus.
• Proficient in Microsoft Excel and Word.
• Advanced analytical skills.

Working Conditions

• Normal corporate office conditions.