General Manager (Director of Cynch)

Requistion Number: 25797 

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

This position will be a hybrid role out of King of Prussia, PA, working in the office Tuesday, Wednesday and Thursday.

Job Summary (Position Summary): 

The Director of Cynch is responsible for overseeing and growing the Cynch home delivery business. Primary responsibilities include growing the customer base, improving the customer experience, leading the distribution operations across the country, improving the business strategy, and coaching various area and city managers to execute to the business plan. This individual will serve in a leadership role within the ACE team and help assess opportunities to enhance the model with an emphasis on safety as a core value and enhancing the customer experience.

Key Characteristics: 

• Innovative, conceptual thinker that can take complex issues and opportunities and identify the technology enablers and projects to create real world solutions strategy 
• Excellent leadership and management skills to lead the Cynch organization to cultivate the home delivery business while effectively managing operating expenses. 
• Ability to navigate effectively in a fast paced and dynamic environment with resiliency and tenacity 
• Relationship builder and collaborator – able to build healthy, solution-oriented relationships with business leaders, IT leaders and other functional departments

Duties and Responsibilities (Essential Functions):

• Works with budget team to develop the model for upcoming fiscal year and develops a plan, the strategies, tactics, and resources needed to execute on that model. 
• Is relentless in the pursuit of improving the customers experience, by strategizing new features, products, or communication we can offer to consumers to improve their overall grilling experience. 
• Works with the area managers, marketing team and dev team to open new markets, according to the fiscal plan for that year. Builds the delivery zone map for area managers to execute on. 
• Drives automation and system enhancements by working with the software development team and operations team to drive enhancement activities such as tracking down bugs, designing new features, answering questions and testing releases. 
• Works with the marketing team to strategize new marketing tactics, while measuring the acquisition cost marketing spend to ensure our goals are met. 
• Helps in defining KPIs for success and creates and presents detailed analytics to Amerigas and UGI executives on success criteria. 
• Build dashboards in Excel or a data visualization tool to monitor the business KPIs and drive decision making. 
• Works with Area Managers executing the strategic plan, monitoring the customer experience and solving operational issues as they arise while cultivating a strong safety focus within the team. 
• Responsible for driving a focus on safe execution of the Cynch operations amongst our drivers and third party network 

Knowledge, Skills, and Abilities:

• Ability to effect change and articulate the value proposition for the same 
• Ability to drive decision making in an influence managed environment 
• Strong process improvement and project management mindset 
• Ability to collaborate with all levels of an organization to drive strategic projects to closure 
• Ability to hold teams accountable to advance operations in a competitive environment with tight timelines and strong delivery focus 
• Ability to deconstruct information in order to draw conclusions and consists of categories that include logical reasoning, critical thinking, communication, research, data analysis and creativity 
• Ability to present information in an engaging and understandable manner.  

Educationand Experience Required:

• Bachelor’s Degree in Business, Finance, Engineering or related field 
• Experience leading, coaching & motivating national teams with direct and indirect oversight over large groups of employees 
• Strong business acumen and experienced in developing business plans 
• Financial management ability

AmeriGas is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.