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CRM Administrator

Location: 

King Of Prussia, PA, US

Company:  AmeriGas Propane, Inc.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

Job Summary (Purpose):

 

The CRM Administrator is the primary contact for the AmeriGas Customer Relationship Management (CRM) software. This position serves as the operational system specialist for CRM which includes system administration, daily operations support, troubleshooting, and documentation. This role will work closely with many different areas to support the company, project teams and information technology staff to ensure optimal value and customer service is derived from our CRM system.

 

 

Key Characteristics:

 

  • Technical minded resource with excellent business understanding.
  • Analytical mindset to collect and research data; can use intuition and experience to complement data
  • Ability to translate technical information in clear, readable documents to be used by technical and non-technical stakeholders
    Duties and Responsibilities:
     
  • Troubleshoot, analyze, correct and prevent recurrence of issues related to CRM system.  Communicates status of issues and high-priority cases to users and management as needed.
  • Create and provide various business analytic reports for Sales, Marketing and other departments as assigned.
  • Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM, ultimately working to improve sales and marketing efforts.
  • Promote the proper and effective utilization of the CRM application by coordinating training and working with end users to support company operations.
  • Work as operational system administrator for CRM; including maintenance, enhancements, policing of data, and research.
  • Participate or lead the delivery of environment and integration point changes in collaboration with business analysts, vendors, and users.
     

  

Knowledge, Skills and Abilities:

 

  • Familiarity with CRM or database systems, preferably Dynamics 365 or prior versions.
  • Working knowledge of supporting relevant technologies (Office365, SAP, and Web forms) 
  • Ability to generates creative solutions and use feedback to modify designs;
  • Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; works well in group problem solving situations
  • Ability to respond promptly to customer needs and solicits customer feedback to improve service
  • Writes clearly and informatively and presents numerical data effectively
  • Understands business implications of decisions
  • Reacts well under pressure and accepts responsibility for own actions; Follows through on commitments.
  • Demonstrates accuracy and thoroughness, monitors own work to ensure quality.

 

 

Education and Experience Required:

 

  • Bachelor's degree in computing or business related discipline or equivalent in education and experience.
  • 3-5 years of customer service, process improvement or related experience.
  • 2+ years of experience working within a CRM environment

 
Working conditions:

  •  Office environment with some travel required.
  • After hours and weekend work required if necessary to respond to business need, and emergency events.

AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.


Nearest Major Market: Philadelphia

Job Segment: ERP, Database, SAP, CRM, Technology, Research