Continuous Improvement Analyst

Job Summary

The Process Engineer II has operational responsibility for reducing operating expenses and increasing efficiencies across all field operations. They will partner with operations management to ensure Delivery Reps are achieving desired KPIs and metrics for delivery performance. Responsibilities include analyzing performance metrics vs. goals, riding along with Delivery Reps, coaching local leadership, and proposing recommendations and action plans

Key Characteristics

• Ability to collaborate with others including TMs, and delivery reps to ensure execution of objectives
• Strong interpersonal skills and ability to engage and motivate team
• Must be analytical and capable of translating data into actionable results
• Ability to coach or train other employees
• Ability to function independently in the absence of the manager

Duties and Responsibilities

• Collaborate closely with various departments including Process Engineer Manager, and Territory Manager to ensure cohesiveness in executing operation processes.
• Fully understand the Delivery Reps job function, daily activities, and work expectations. Review district performance reports and dashboards metrics; creates and updates reports as needed.
• Train, coach, and monitor employee’s compliance in safety, distribution, and OPEX policy & procedures, keeping Delivery Reps and TMs accountable on their actions.
• Monitor and observe employee productivity through ride along, use of the Field Utilization & Efficiency reporting, and other tools; identify opportunities to increase productivity and reduce OPEX
• Conduct root-cause problem solving and communicate observations to Territory Manager and Process Engineer Manager; proposing action items, and metrics to monitor.
• Ensure adherence to all regulatory and statutory requirements

Knowledge, Skills, and Abilities

• Effective verbal and written communication skills.  Should be able to adapt communication style to suit different audiences.
• Ability to read, analyze, and interpret performance data, metrics, and reporting documents relating to District performance, safety, and technical procedures.
• Effective problem-solving skills & acute analytical skills.
• Detail oriented with strong organizational & time management skills.
• Proficient in Microsoft office products, such as PowerPoint, Word, and Excel.

Education and Experience Required

• 4-year College Degree is preferred
• 3 to 5 years process improvement or field operations experience