Inside Sales Rep I
Charlotte, NC, US, 28217
Requisition Number: 26397
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Job Summary:
Shift: Monday - Friday ranging from 10:30 AM - 7:00 EST or 11:30 AM - 8:00 PM EST
This is a Hybrid role out of Charlotte, NC where candidates would need to come onsite.
Address: 5016 Parkway Plaza Blvd. Charlotte, NC 28217
The Inside Sales Rep I (ISR I) effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations. The ISR I will handle inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customer to achieve sales expectations, and providing digital support.
Key Characteristics:
- Excellent phone presence and interpersonal skills
- Able to deliver a positive customer experience
- Ability to work independently and remotely within call center teams and with leadership expectations
Essential Functions:
The ISR I’s main objective is to make outbound calls to lost customers, recently inactive customers, and prospective customers.
The ISR I will also maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP. Once the ISR I successfully closes the sale or completes the objective, he/she will fully document and complete any customer agreements/contracts if applicable and generate orders for account if needed.
Regardless of lead, prospect, or program, the ISR I is responsible for delivering a positive customer experience, increasing sales, building relationships and offering promotional items to existing customers.
Outbound Prospecting
Contact existing customer base with marketing promotions/offers.
•Make outbound calls to existing customer accounts for marketing promotions.
•Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer.
•Appropriately apply special offers/pricing to existing customers.
•Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold.
•Enter and maintain pertinent customer information in required systems (CRM/SAP Databases).
Administrative Work/Secondary Duties
•Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP.
•Must comply with all company policies.
•Tasks will be assigned as needed and determined by sales manager to support sales efforts.
Knowledge, Skills, and Abilities:
- Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition
- Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems)
- Strong telephone presence and interpersonal skills
- Effectively and professionally communicates in English – verbal and written communications
- Ability to multi-task and prioritize workload; strong organizational skills/time management skills
- Active listener and use of inquiry to discover/understand prospect needs
- Motivated and results driven
- Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well
- Ability to self-manage and maintain leadership expectations
Education and Experience:
- High school education or equivalent required.
- 1 year experience in customer service
- Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products.
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
The pay for this position ranges from $16.29/hr. to $20.00/hr., depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes eligibility to earn a performance-based bonus or commissions on completed sales.
This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
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Nearest Major Market: Charlotte
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Call Center Representative, Substance Abuse, Behavioral Health, Telemarketing, Inside Sales, Customer Service, Healthcare, Sales