ISC Commercial Contract Specialist

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

The ISC Commercial Contract Specialist effectively represents AmeriGas in building the base organizational business through the establishment and renewal of
customer pricing contracts. The ISC Contract Specialist will receive and handle inbound calls from potential customers through the IVR.
They will also conduct outbound calls with the objective of preemptively answering pricing questions prior to reestablishing a contract.

Characteristics:

• Ability to establish and develop both internal and external relationships, present negotiation proposals and build customer accounts.
• Understands AmeriGas business and is an expert on products, business segments and selling process.
• Excellent phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
• Ability to work independently and within call center teams.

Duties and Responsibilities:

• Primary job function is to establish or renew a variety of pricing contracts available to the customer in order to retain business.
• Establishes strong relationships with customers
• Maintains working knowledge of applications and customer solutions.
• Attends meetings and training classes as required.
• Interacts with various departments within the organization and department management on an as-needed basic
• Upon receiving customer affirmation, ensure customer signature and complete all necessary steps within applications.

Administrative:

• Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/SOAR and/or SAP.
• Must comply with all company policies.

Secondary Duties

•  As needed and determined by sales manager to support sales efforts.                                                                                                                                                                                                                                        

Skills, and Abilities Required:

• Must have complete understanding of propane products and services
• Must be able to maintain a high level of productivity through careful planning and execution
• Ability to deescalate potentially volatile pricing concerns
• Effective use of sales techniques, including discovery, value proposition development, objection handling, and customer acquisition
• Efficient and accurate use of systems and tools (CRM, SOAR, SAP, Office products, internet)
• Strong telephone presence and interpersonal skills
• Effectively communicates in English – verbal and written
• Active listener and use of inquiry to discover/understand prospect needs
• Motivated and results driven
• Ability to work effectively with others; gives and receives feedback/coaching well

Education and Previous Experience Required:

• High school education or equivalent required.  College degree preferred.  
• Requires a minimum of 3 years’ experience in sales and demonstrated negotiation skills.

Working conditions:

Remote position – High speed internet access and a quite work environment free of distractions is needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

AmeriGas is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.