Application Team Lead


King Of Prussia, PA, US

Company:  UGI Corporation

Application Team Lead

Power up your career in the dynamic energy industry! UGI Corporation is an international energy distribution and services company that provides superior service in delivering a range of energy products. By operating as a best-in-class service provider, offering a great place to work, serving our communities and delivering value to investors, we aim to positively impact the lives of our shareholders, employees, customers and communities.


UGI Corporation (NYSE: UGI) is a holding company that distributes and markets energy products and services through our subsidiaries and the company’s common stock is a balanced growth and income investment. UGI Corporation has paid common dividends for more than 135 consecutive years.


In addition to a challenging career and competitive compensation, our employees enjoy:

Generous and Family-friendly Health & Welfare Benefits Including:

•    Medical, Vision, and Dental Plans 
•    Optional Health Savings Account
•    Optional Dependent Care Savings Account
•    Paid Maternity/Paternity Leave
•    Prescription Coverage
•    Life Insurance
•    Disability Insurance 
•    Work from home policy
•    Employee Assistance Program


Additional Benefits Include:

•    401K with a generous company match
•    Tuition Reimbursement
•    Assistance with Professional Credentialing
•    Adoption Assistance
•    Pet Insurance 
•    Referral Bonuses
•    Employee Discount Programs



The IT Infrastructure & Productivity Tools Administrator & Supervisor is responsible for the administration, documentation and technical support of the ServiceNow and Identity Governance platforms and other identified tools, as well as supervising the support team and managing daily workload among the team. The incumbent should have a fundamental understanding of the ITIL business processes and IT service management; must demonstrate administrative experience in ServiceNow and Identity Governance applications, must have proven ability to manage multiple tasks and workstreams simultaneously and facilitate communication between business managers and the development team. Support the businesses’ efforts in continuous improvement activities and metrics reporting.


Key Characteristics:


  • Excellent organizational, leadership, decision making, interpersonal, and communication skills.
  • Demonstrated ability to manage and delegate tasks effectively.
  • High Level of knowledge of concepts and best practices in the following areas: application development, software development life cycle, requirements gathering, design, problem analysis, QA, multi-tier architecture.


Duties & Responsibilities:


  • Work in conjunction with ServiceNow Architect; aligning on the development of the tool
  • Delegate daily support work among the development team
  • Quickly ascertain the needs of the customer by carefully listening, and accurately logging issues in a comprehensive manner.
  • Develop and maintain an understanding of business needs; translate user requirements into the application, adjusting as necessary to fit the need with the current process or procedure.
  •  Maintain Technical Specifications Documentation, ensuring processes are properly documented.
  • Maintain and support identified Productivity Tool(s) operational functions, monitoring health, usage and overall compliance of the application.
  • Stay current on all new technologies and communicate the latest policies and procedures.
  • Conduct 1x1’s; appraisals and status meetings
  • Performing other duties as assigned. 


Knowledge, Skills and Abilities:


  • Demonstrated Leadership and Supervisory skills
  • Excellent written, verbal and interpersonal communication skills.
  • Ability to produce high quality deliverables and work within an environment with competing priorities.
  • Demonstrates results-orientation and strong work ethic.
  • Ability to provide timely and accurate status updates.
  • Strong drive for proactive continuous self and process improvement.
  • Ability to work with minimal supervision
  • Team player with a positive attitude
  • Ability to work with employees at all levels and external contractors


Education and Experience Required:


  • Minimum 3 -4 years’ experience working in service delivery environment or related field.
  • Additional coursework demonstrating commitment to skills development.
  • Previous experience as a Line Manager


Education and Experience Preferred:

  • Bachelor's degree or equivalent in education and experience.  (Preferred MIS, IS; Computer Science; or Business).
  • Previous ServiceNow administration experience prefered
  • Previous Identity Governance administration experience
  • ServiceNow Certified System Administrator; Identity Governance Access Certification preferred
  • Experience with Active Directory; Single Sign-on authentication 
  • Solid understanding of Microsoft Windows and Mac OS X operating systems, as well as general PC hardware, networking (TCP/IP, DNS, WINS, DHCP), wireless communication, and anti-virus software. 


Other Requirements:


  • After hours and weekend work required if needed to respond to business need, and emergency events.


All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.


UGI Corporation is an Equal Opportunity Employer.  The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment.

Nearest Major Market: Philadelphia

Job Segment: Manager, Developer, Business Process, Compliance, QA, Management, Technology, Legal, Quality