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IT Help Desk Technician

Location: 

Charleston, WV, US

Company:  Mountaineer Gas Company

IT Help Desk Technician

Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.

 

IT HELP DESK TECHNICIAN – CORPORATE OFFICE (CHARLESTON, WV)

We are currently recruiting in our Corporate office, Charleston, WV, for an IT Help Desk Technician. 

Description

Responsibilities:  

•    Provides front-line technical support through a central IT help desk.  
•    Responds to calls, emails, and other communications to the IT Help Desk.
•    Creates and maintains tickets in Help Desk Management System.
•    Provides resolution to issues where possible and escalates appropriately.      
Requirements:
•    Proficiency with the Company’s computer hardware, software, printers, and various peripherals, as well as applications common to the natural gas utility industry and IT in general.  
•    Ability to define problems, collect data, establish facts, draw valid conclusions, and effectively present same.  
•    Ability to effectively communicate technical concepts to a non-technical audience.  
•    Ability to travel and work after ordinary business hours as required or needed.  
•    Associate Degree in Information Technology or related field or equivalent work experience required.  
•    A minimum of 3 years of related experience required.      
Preferences:
•    Prefer hands-on experience with hardware, operating systems, and applications used by MGC.  
•    Bachelor’s Degree in Information Technology.
•    Natural gas IT experience.

Mountaineer Gas Company is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

 

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies. 


Nearest Major Market: Charleston West Virginia

Job Segment: Help Desk, Information Technology, Pipeline, Gas, Gas Technician, Technology, Energy