Credit & Collections Technician


Charleston, WV, US

Company:  Mountaineer Gas Company

Credit & Collections Technician

Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.

Job Summary


We are currently recruiting in our Corporate office, Charleston, WV, for a Credit & Collections Technician. 

Duties and Responsibilities


  • Perform daily cash posting activities, research and resolve payment exceptions, and void returned payments.
  • Handle inquiries received by mail or telephone that may require research regarding payments, the associated bank, and payment records.
  • Research customer account information and complete payment research, issue refunds as appropriate, and/or transfer balances between customer accounts.
  • Track customer write off data and work with outside collection agencies to process adjustments as necessary.
  • Process daily collection jobs and track customer accounts through the collection process.
  • Ability to perform yearly development testing and identify issues that prevent implementation of system updates.
  • Prepares periodic reports utilizing formulas to track and analyze data.

Knowledge, Skills and Abilities


  • High School diploma or equivalent and 3 years related experience.
  • Proficient in both Word and Excel programs.
  • The ability to work in a team environment and to successfully work with customers.   
  • Good verbal and written skills along with data entry accuracy and the ability to analyze information.



  • Associate’s or Bachelor’s degree preferred.
  • Previous collections, utility, or regulatory work experience.

Mountaineer Gas Company is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.


Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies. 

Nearest Major Market: Charleston West Virginia

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