Senior SAP Configurator, FSM

Requisition Number: 27534 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary-

Responsible for translating the business requirements for Operational Solutions into the SAP system via the SAP Configuration IMG (SAP Implementation Guide). This includes all aspects of project work, on-going functional enhancements, troubleshooting, and SAP-provided system and/or legal changes. Collaborates on all phases of the systems development life cycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical, to enhance value-added business solutions.

Essential Functions-

Support the request and analysis phases of SDLC by assisting with documentation and estimates. Execute the design, development, testing, and implementation phases of SDLC by producing the prescribed deliverables. Review deliverables produced by junior staff.

Work with business unit analysts and other IT technical resources to develop new systems and enhance existing systems to meet changing business, policy, and legislative requirements. Perform configuration to support defined business processes/functions. Complete timely testing and validation of changes.

Develop strong business and system knowledge relating to the functional areas and assigned business unit(s). Support the maintenance and evolution of the logical data model and business process model for assigned business unit(s). Provide input and direction on business unit technology strategies.

Troubleshoot incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems. Support and monitor daily batch processing, responding to job failures in a timely manner.

Provide 24x7 primary and/or secondary support to core applications considered business critical. 

Responsible for generating documentation throughout all phases of a project. This may include items such as project charters, technical specifications, and technical test plans.

Document configuration processes and procedures for all relevant SAP systems. Use flow charts, screen shots, and step-by-step instructions to document procedures. Coordinate and provide thorough and consistent end-user training on all SAP systems.

Follow established change management procedures to ensure that applications and modifications are implemented in a way that meets internal IT controls. 

Manage applicable vendor relationships to ensure on-going product support appropriate to the needs of the Company. 

Stay apprised of current trends in the business marketplace with a focus on product and service development, delivery and support, and applying key technologies. Provide input and direction on business unit technology strategies. 

Perform other dutes as assigned. 

Knowledge, Skills, and Abilities-

Possess strong analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.

Comprehend technical design specifications and possess knowledge of development tools and technologies in support of the Information Technology architecture. Stay current with IT industry trends and emerging technologies; suggest and lead application of new technologies.

Understand project plans and can clearly articulate their role, project goals, and timelines. Develop project plans for small projects. Partner with Project Managers to develop project plans for large projects and assist with resource management.

Working knowledge of COBIT5-based IT Governance and Management framework or other structured industry standard methodologies.

Strong verbal, written and interpersonal skills. Frequently present information to their team, department, and business areas.

Experience and Education-

Bachelor’s degree in Computer Science, Information Systems, or equivalent discipline. 

At least four years of SAP configuration experience performing system analysis, design, development, and production support duties. Two or more years should be in SAP FSM.

Experience in SAP S/4HANA and/or SAP WM is desired.

ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).

Preferred: SAP professional certification in one of the specific disiplines lists above.

2+ years supporting a system with an RDBMS. Experience in systems analysis, design, and development. Experience developing technical specifications based on the requirements provided from business units. 

 UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.