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Operations Representative I


Wilkes-Barre, PA, US

Company:  UGI Utilities, Inc
Remote Options: 

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.


We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance

Job Summary

Provide support to the daily are Operations by assisting the servicemen in the field with regards to answering Maps and Records questions.  Assist the Maps and Records staff by working on various reports and tasks relating to records clean up.

Duties and Responsibilities

  • Review various reports and make corrections:  SAP reports, Null report, Mismatch report, Branch to/from report, No Main ID report, Service Recap Error report and Service to Main Adjustment.
  • Support Operations with various tasks relating to scanning and importing completed main job packets, service to main conversions, data entry, and back up for Duty Supervisor Call Out. Serve as a backup for right of way importing, and Lancaster Demolitions.  
  • Review, process, troubleshoot, and resolve record discrepancies for service renewals, partial renews, cut offs as needed.  Assist and provide employees/contractors with service and main information over the phone and in person.  Review new business service records, proofread, and make sketch corrections daily, service box creation and repositioning, make corrections to existing job close outs, review contractor service folders for completion and accuracy.
  • Process timesheets and serve as a backup when needed.
  • Provide support to Operations Support Supervisors and Operations Support Coordinators as needed.
  • Perform other duties as requested.

Knowledge, Skills and Abilities

  • Strong Computer skills with MS Office preferred.
  • Excellent communication skills, both written and verbal are essential.
  • Ability to read maps; knowledge of PA 1 Call, R2, Pay codes, Oracle, WebTop, Mobile Up and SAP.

Education and Experience

  • HS Diploma or Equivalent.

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.


Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

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