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Temp Customer Outreach Rep I


Reading, PA, US

Company:  UGI Utilities, Inc

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,500 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance

~There are several vacancies for this position~

Position Summary:
The incumbent will provide day to day administrative support for UGI Utilities Inc. Universal Service Programs, LIHEAP being the primary of all programs along with CAP, LIURP, Operation Share, and CARES. The Customer Outreach LIHEAP Temporary Representative is responsible to complete the appropriate tasks on the Customer Outreach System (COS). The representatives are tasked to answer agency inbound calls for grant approvals. Additionally, the representative will process agency and customer application mailings. The representative will also complete all dada entry and necessary clerical work associated with DPW’s PROMISE system. They will also support Outreach campaigns to increase program results, and also support out Outreach team members with account review for payment postings and refunds.

Principal Accountabilities:

  • Answer inbound calls for Grant approvals 
  • Process agency and customer application mailings
  • Assist Outreach department when it comes to data entry and clerical work associated with DPW’s PROMISE system along with timed campaigns.

Knowledge, Skills & Abilities:

  • Proficient in Microsoft Office Systems
  • Communication Skills
  • Telephone Etiquette
  • Strong data entry skills


High School diploma or equivalent

1-2 yrs. work experience in relevant area.



UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.


Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.


Nearest Major Market: Reading PA

Job Segment: Customer Service Representative, Medical, Temporary, Clerical, Administrative Assistant, Customer Service, Healthcare, Contract, Administrative