Instructional Program Designer


Reading, PA, US

Company:  UGI Utilities, Inc
Remote Options:  Work From Home

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance

Job Summary

Manage and document the analysis, design, development, implementation, and evaluation of revisions and/or newly created training materials and performance support (PS) documents.  Author, review, and publish training and PS materials utilizing the Xyleme Learning Content Management System (LCMS) while adhering to a formalized process.  Gather content for new and existing materials and facilitate the review process with subject matter experts.  Conduct train the trainer events.

Duties and Responsibilities

  • Author training and performance support (PS) materials utilizing the Xyleme Learning Content Management System.
  • Manage multiple projects, create/revise training and PS materials, and meet deadlines utilizing the ADDIE and UGI process. 
  • Recommend training methods and PS solutions to meet performance goals based on analysis and best practices in adult learning and instructional design. 
  • Communicate with business leaders and stakeholders to project and meet project deadlines.
  • Respond to internal and external requests for information surrounding training programs such as, learning objectives, applicable performance support materials, intended audience, and versions of training and PS content.

Knowledge, Skills and Abilities

  • Utilize the Xyleme Learning Content Management System to author training and performance support (PS) materials, for content distribution, versioning, and managing reviews.
  • Evaluate training development requests and determine appropriate solutions.
  • Utilize Bloom’s Taxonomy to drive training design and inform learning objectives.
  • Utilize the ADDIE process and UGI documents and processes to complete training requests.
  • Conduct meetings with stakeholders and subject matter experts.
  • Write clearly and concisely while adhering to the UGI style guide.
  • Contribute to the continuous improvement of instructional design processes, practices, templates, and process documents.
  • Manage the review process of training and PS documents.
  • Utilize video and audio editing software such as Premiere Pro, applications in the Adobe Creative Cloud, MS Office applications including Word, Excel, PowerPoint, Share Point, Teams, and Outlook to complete work.

Education and Experience

  • Completion of a Bachelor’s degree with an emphasis in Instructional Design, Education, or Graphic Design preferred, or an equivalent of education and formal instructional design experience utilizing the ADDIE or similar process.
  • Minimum of 5 years of job-related experience.
  • Instructional design and/or project management certifications preferred.

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Reading PA

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