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Functional Analyst for Device Management (SAP IS-U / CR&B)


Denver, PA, US

Company:  UGI Utilities South

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,500 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance


The SAP Configurator acts as a functional analyst and is responsible for translating business requirements of business users into IS-U ECC functionality via the SAP Configuration IMG (SAP Implementation Guide). This role should be a subject matter expert in the Device Management (DM) functional area of the CR&B / IS-U SAP solution and the primary liaison with business area stakeholders to gather requirements, document specifications, identify value-added solutions and ensure quality of end-to-end solutions. Participates in all aspects of project work, defect and issue resolution, ongoing functional enhancements, troubleshooting, and SAP patches or upgrades.  Supports all phases of the Systems Development Lifecycle (SDLC) with a focus on the analysis, design, configuration and testing phases.  Must continuously maintain and develop the necessary skillsets, both technical and analytical to enhance business solutions within the IT architecture.


Principal Accountabilities:

  • Collaborate with business unit analysts, administrators and technical resources to design, develop, test and implement enhancements to meet changing policy, regulatory and business requirements. 
  • Ensure successful deployment of Device Management end-to-end SAP solutions by interpreting customer needs for which in-depth configuration and integration is required.
  • Possess subject matter expert competency to positively impact a range of requests and projects in Device Management functional areas.  Troubleshoot complex issues, propose solutions, identify cross functional dependencies and demonstrate the ability to drive problems to closure. 
  • Generate the required documentation throughout the different phases of SDLC by producing the prescribed deliverables such as project charters, functional specifications and test plans. Lead the request and analysis phases of the SDLC to assess preliminary requirements, estimate effort and provide input to project prioritization
  • Lead concurrent projects with cross functional teams, business leaders and third-party vendors.  Facilitate requirement workshops and status meetings to ensure consensus among all project stakeholders. 
  • Prepare and provide status updates, provide input to help with defect and change prioritization and ensure timely completion of Incidents/Defects and Service Requests/Changes. 
  • Provide mentoring and cross-training to other team members to ensure appropriate primary & secondary coverage of the CR&B Device Management processes as well as providing a holistic understanding of DM’s impact on other functional areas.


Knowledge, Skills and Abilities:

  • Possess analytical skills and ability to learn UGI specific business processes to analyze system issues, identify workarounds and system improvements to guide and shape functionality.
  • Gain technical skills to work with SAP tables, SAP queries, LSMW data transfer and SAP debugging. 
  • Good verbal and written communication and interpersonal skills to collaborate with business stakeholders. Proficient with the Microsoft Office suite. 
  • Understand project plans, work within established priorities, adhere to project and task assignments to support project goals and timelines.
  • Work to gain knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies



Required: High-School diploma or equivalency certificate.

Preferred: Bachelor’s degree or Associate degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline.


Length of Experience:

Required:  Four (4) or more years of functional support experience.  Comprised of at least two (2) years of experience with SAP IS-U / CR&B Utilities configuration experience in Device Management and at least two (2) years of experience supporting applications, systems or business processes with analysis, design, and/or improvement focus in one of the following components:

  • Device Management
  • Meter Reading
  • Device Installation & Testing
  • Device category maintenance
  • Technical Master Data (Installation, Device Location, Register Groups, etc.)

Preferred: Four (4) or more years of configuration experience SAP IS-U / CR&B Utilities configuration experience in Device Management with knowledge of the functional components identified above.



Required:     ITIL Foundation certification (at hire or within 12 months in position).

Preferred: At least one SAP professional configuration certification in a specific discipline (e.g. CRM, DM, FICA, WM).


UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Nearest Major Market: Lancaster

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