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Dispatcher I


Reading, PA, US

Company:  UGI Utilities, Inc

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance




The Dispatcher manages routine and emergency field activity through effective real-time and future scheduling to ensure safe operations, maximum margins, superior internal and external customer service.


Principal Accountabilities:

  • Supervise and direct routine service activity. Manage work and resources via load leveling to ensure the timely completion of compliance and appointment based work. 
  • Support all field resources and office personnel via phone calls, IM, radio and emails. Generate proper service order based communications from both field and office resources.  
  • Monitor PA1Call tickets, phone calls, and emergency orders in  a timely manner. Clear communication with dispatchers, and dispatch administrators when dicussing day to day operations, any dispatch handovers and check next day work.
  • Answer off-hours phone calls from all UGI customers and calls from 911/EMA centers and public utilities to facilitate emergency and incident response. 
  • Supervise and direct emergency field activity.  Utilize all tools and applications to properly adhere to our company's emergency response.
  • Accurate and timely entry of all relevant data pertaining to the callout database, emergency order log, matrix events, manual order entries, and any emergency event timelines.
  • Assist dispatcher team members when workload in high.


Knowledge, Skills and Abilities:

  • Strong supervisory and internal and external customer contact skills.
  • Strong organizational and creative problem-solving skills.
  • Requires a high degree of quick independent judgement and leadership role in directing field activity and responding to high-priority incidents.
  • Ability to plan and adjust quickly based on changing weather, customer needs and available manpower and other dynamics while maintaining focus on public and employee safety.
  • Ability to effectively supervise and direct area personnel in remote locations under stressful conditions.
  • Strong verbal and written communication skills.
  • Knowledge of MobileUp dispatching software, UGI CICS mainframe/SAP, Fleetmatics, SIAS/DigTrack, PA1 Call, LiveOPS, etc.
  • Strong PC skills including Microsoft Office Suite.
  • Understanding of UGI distribution system, local EMA/911 personnel including police and first responder response procedures, area callout procedures, Pa PUC regulations including Chapter 56 and Act 201, emergency response procedures for operations and gas control staff, DOJM work management system/SAP and a sound understanding of all municipalities in all of the UGI service territories.



  • High School diploma or equivalent with 2-5 years of experience in gas utility operations.  Associates Degree preferred.


Working Conditions:

  • Position will have a 13-week rotating shift schedule that requires 24/7 coverage RDG, which includes holidays RDG/WB. There is a possibility of permanent shifts in the future. Supervising and coordinating emergency personnel from a remote location can be extremely stressful and requires a high degree of quick independent judgement. Work area can have extreme levels of background noise making concentration difficult.

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.


Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Reading PA

Job Segment: Dispatcher, Transportation, Medical, ERP, Mainframe, Operations, Healthcare, Technology