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Sr Spvr Operations-Customer Service


Middletown, PA, US

Company:  UGI Utilities, Inc
Remote Options: 

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance


This Supervisory role in our Middletown, Pa office will direct and manage company employees and outside contractors in the safe, relieable, and cost effective installation / maintenance of UGI equipment. This position will be responsible for ensuring compliance with all UGI GOM requirements related to Residential and Commercial Metering equipment, successful completion of PUC mandated equipment replacment programs, and the growth and training of UGI Utility Personnel. This position has a responsibility to work on an On Call / Duty Supervisor Schedule in addition to regular working hours.


  • Directly Supervise UGI and Contractor employees in the safe, reliable installation and maintenance of UGI facilities.
  • Develop and implement cost saving measures within the Utility Dept.
  • Work with employees as a group and individually to develop and enhance skills required to performwork in the most productive and safe manner possible.
  • Complete all required paperwork and computer inputting as required.
  • Respond to and take a leadership role in emergency situations.

Knowledge, Skills & Abilities:

  • Knowledge of construction methods and practices related to the installation, restoration, and maintenance of Measurement and Regulation related gas facilities.
  • Excellent communication skills, both written and verbal are essential.
  • Strong computer skills with Microsoft Office experience. 
  • Previous supervisory or leadership experience preferred.
  • Safe Driving History ( confirmed by driver’s record check) – recent and/or multiple driving violations may disqualify a candidate from employment.


  • Possess and maintain a valid driver’s license during course of employment. 
  • High School Diploma or Equivalent 
  • 5 plus years of progressive experience in Utility / Customer Service

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Harrisburg

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