Operations Representative I

Date: Feb 24, 2024

Location: Middletown, PA, United States

Company: UGI Corporation

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.


We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.


UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.


Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

The Operations Representative I position provides office expertise through the utilization of computer systems and mapping records to support Field Operations including Construction Service, Meter Reading, and Utility Departments.

Duties and Responsibilities

  • Provide Clerical support for all aspects for the West Region Operations department.  Audit all paperwork as related to UGI operations.  Provide daily support to various UGI systems such as:  SAP, DOJM, R2, Mobile Dispatch (CAD).  Work on various UGI reports and provide communications to internal and external customers. 
  • Support Operations with various tasks relating to scanning and importing completed main job packets, Data entry, Duty Supervisor Call Out, PA one call tickets, monitor office supplies and place orders for restocking, Invoicing, creating purchase requisitions and Permit processing.   
  • Perform daily data entry into the payroll system ensuring accurate and timely processing of payroll information for hourly field employees.
  • Provide support to Operations Support Supervisors and Operations Support Coordinators as needed.

Knowledge, Skills and Abilities

  • Strong Computer skills with MS Office.
  • Experience with Oracle, WebTop, Mobile Up and SAP preferred.
  • Ability to read maps.
  • Knowledge of PA1 call helpful.
  • Excellent communication skills, both written and verbal are essential.
  • Ability to perform data entry of timesheet and payroll information.

Education and Experience

  • High School Diploma or Equivalent.

We offer comprehensive benefits, some of which are:

  •  medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance


UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.


Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.


As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

BENEFITS: The Company offers a wide array of comprehensive benefit programs and services including but not limited to medical, dental, and vision, to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental/maternal leave, military leave, vacation/paid time off, sick leave, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

 COMPENSATION : The pay rate for this position ranges from $34,000.00   to $[[cust_66pay]] , depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. This is a role eligible for Target Bonus percentage up to: %.

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