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Operations Representative I


Middletown, PA, US

Company:  UGI Utilities, Inc

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,500 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance

Office support role in Middletown, PA office.  This is a full time role working Monday through Friday.  The Operations Representative is responsible for providing clerical, administrative and record keeping support to the area operations group.  Duties include:
•Assist and provide employees and contractors with service and main information over the phone and in person.  Enter daily timesheets for UGI employees.
•Support Operations with various tasks relating to scanning and importing completed job packets, service to main conversions, data entry, red tag letters and back up for the Duty Supervisor Call Out.
•Screening of PA1Call tickets to determine if they need to be dispatched to the field.  Provide information regarding UGI facilities to internal and external customers and respond to the KARL system.  Handle all PA1Call reconciliation reports.
•Assist the maps and records staff by working on various reports in Discoverer viewer, Design Manager and SAP tasks relating to records clean up.
•Provide support to the Operations Support Supervisor and Operations Coordinator as needed.

•Strong computer skills with Microsoft Office experience-preferred
•Excellent communication skills, both written and verbal
•Ability to read maps; knowledge of PA1Call, Pay codes, Oracle, WebTop, Mobile Up, SAP
•Mapping skills
•Strong data entry skills
•Previous billing experience

•High school graduate



UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.


Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Harrisburg

Job Segment: Operations Manager, Medical, ERP, Clerical, Operations, Healthcare, Technology, Administrative