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Operations Lead II


Middletown, PA, US

Company:  UGI Utilities, Inc
Remote Options: 

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance
Job Summary

With a commitment to safety, the Operations Lead, under the direction of the Operations Supervisor, will supervise and develop our Operations field forces.  Will be responsible for directing daily operations which include: leak repair, R&B service/main replacement, compliance surveys/inspections/patrols and utility service work such as turn ons/offs and meter installs/removes. Oversee special projects as assigned in the area of responsibility.  Will be expected to monitor progress and completion dates for all of the above.  Will be involved in all aspects of project design from records research to the acquisition of highway permitting.  Will participate as a Duty Supervisor as needed.

Duties and Responsibilities
  • Assist in the direct or indirect supervision of UGI and contractor employees in the safe, reliable and efficient installation and maintenance of UGI distribution facilities
  • Develop and Implement cost saving measures within the C&M Operation. Review paperwork to ensure proper contractor billing. Review as-built sketches to ensure accuracy.
  • Work with employees as a group and individually to develop and enhance technical skills, knowledge of installation and safety standards.
  • Complete all required reports and computer inputting as required. Respond to and address customer complaints.
  • Respond to, and take a leadership role in, emergency situations.
Knowledge, Skills and Abilities
  • Must have the ability to work well independently and with others
  • Ability to prioritize and multi-task
  • Ability to take direction and provide direction to others
  • Problem solving skills to appropriately plan day to day activities
  • Knowledge of construction methods and practices related to the installation, restoration, and maintenance of gas facilities.
  • Excellent communication skills, both written and verbal are essential
  • Strong computer skills with Microsoft Office experience
  • Safe Driving History and valid driver’s license (confirmed by Driver’s record check) – recent and/or multiple driving violations may disqualify candidates from employment.
  • Previous supervisory or leadership experience preferred
  • Excellent mechanical aptitude and problem solving ability in emergency situations
Education and Experience
  • High School Diploma or GED equivalent plus 5 years of progressive experience in construction/gas industry or Bachelor’s degree with (1) to (2) years of progressive experience in the gas/construction industry.
  • Minimum 1 to 2 years of progressive experience in construction/gas with degree or 5 years with HS Diploma or equivalent
  • Valid PA Driver’s License


UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Harrisburg

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