Systems Administrator II

Location:

Denver, PA, US

Company: UGI Utilities, Inc

Remote Options:

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company. The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

medical, prescription, dental, vision, life insurance
disability plans
401(k) matched savings plan
paid vacation
company stock purchase program
wellness programs
tuition reimbursement
paid parental leave
paid volunteer time
adoption assistance

Job Summary

Under minimal supervision, install, customize, and maintain O/S patches and system software. Interact with software vendors to evaluate potential software products and solve technical problems.

Collaborates on all phases of the systems development life-cycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical to enhance value-added business solutions and in keeping with the IT architecture.

Duties and Responsibilities

Support the request and analysis phases of Infrastructure by assisting with documentation and estimates. Executes the design, development, testing and implementation phases of hardware lifecycle by producing the prescribed deliverables.
Install, customize, and deploy server and application software, including server components. Provide technical support and guidance to applications owners to for deployment of application systems. Coordinate software upgrades due to bug fix, service pack, OS, or Database upgrade.
Troubleshoot incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems, responding to job failures in a timely manner. Provide 24X7 primary and/or secondary support to core applications considered business critical. Work with software vendors to resolve technical problems.
Manage applicable third party vendor relationships to ensure on-going interface and product support towards meeting the needs of the Company. Research and evaluate new technology and concepts to improve department efficiency and make sure they match IT Architecture Standards.
Perform other duties as requested.

Knowledge, Skills and Abilities

Possess analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.
Knowledge of server-based operating systems such as Linux and Windows. Knowledge of desktop utilities, scripting languages, packaged business applications and general programming.
Understands project plans and is able to clearly articulate their role, project goals, and timelines.
Basic knowledge IT Governance and Management framework or other structured industry standard methodologies.
Good verbal, written and interpersonal skills.

Education and Experience

Bachelor’s degree in Information/Computer Science, Information Systems or equivalent discipline is preferred.
Minimum of 3-5 years of demonstrated technical experience in supporting or administering relevant technology preferred.
ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).
Knowledge of specific operating systems components including software installation and maintenance, storage and device management, user and group security, networking, process and resource scheduling.

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.