Senior Analyst - Business Process Improvement

Requisition Number: 26235 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary:

This role will be responsible for reviewing and analyzing data, processes, and procedures to identify areas that would benefit from improvement. These improvements could be related to process standardization, procedural adjustments, and/or improved technology. This role will then lead cross functional teams to implement the identified areas for improvement. This will include owning the management of change and reporting/monitoring for the newly implemented improvements to ensure adherence and improvements are realized for the company. An ideal candidate for this role should demonstrate a breakthrough thinking mindset and have strong appreciation for the balance of people, process, and technology to drive successful cross functional outcomes. 

**This position is hybrid, not remote.**

Duties and Responsibilities:

• Utilize data analytics tools such as Altryx, Microsoft Power Platform (PowerBI) and Excel to consolidate various data sources to identify trends and opportunities for business process standardization. Utilize the tools to develop exception based reporting and associated workflows for repeatable views of the data. 
• Identify areas of opportunity for business processes improvement. Develop continued improvement action items leading to standardized operational focused business processes. Lead cross-functional teams to implement identified action items and ensure accountability metrics are in place to measure procedural adherence. 
• Establish and maintain a cross-functional governance committee to prioritize potential process improvement ideas. Utilize these committee members to serve as change champions as process improvements are implemented.
• Directly support action items identified from the “Management Review and Continuous Improvement” PSMS program element while also serving on key continuous improvement focused committees such as the New Gas Technology Committee and the Emergency Response Improvement Team. 
• Participate in special projects as assigned. 

Knowledge, Skills and Abilities:

• Energetic, flexible, collaborative and proactive leader who welcomes challenges
• Advanced analytical ability
• Ability to communicate effectively and persuasively, both verbally and in writing
• Applied utility operations knowledge and business acumen
• Strong technical abilities in tools such as Excel, PowerBI or comparable data analytics tools

Education and Experience:

• Bachelor Degree or comparable work experience in project management of Business, Engineering, or related industry experience preferred. 
• Minimum 5 years of professional experience
   

 UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.