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Human Resources Coordinator III


Denver, PA, US

Company:  UGI Utilities, Inc
Remote Options: 

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and one county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance

Job Summary

The Human Resources Coordinator provides administrative support in functional areas of Human Resources including, but not limited to, employee relations, employee lifecycle activities (onboarding, cross-boarding, offboarding, retirement), management of personnel records, compensation, workers compensation, benefits administration, random substance abuse testing, etc.  Assist in the administration and translation of company policies and procedures.  This role also provides administrative support to the VP Human Resources Natural Gas.

Duties and Responsibilities

  • General Human Resources Support:
    • Investigate problems/issues for employees or that occur in the SuccessFactors system
    • Provide assistance and/or information to employees and retirees related to various HR related issues:
    • Compensation
    • Benefits
    • Company policies and practices
    • Coordinate random drug testing for area employees
    • Coordinate employee-facing events such as:
    • Flu and other vaccinations
    • Wellness events (biometrics)
    • Company picnic
    • Other events (Bring Your Child to Work Day, etc.)
  • Time-keeping Administration:
    • Track and manage FMLA leaves, including correspondence and leave case entry in the HRIS
    • Responsible for time entries of approved employees through the time-keeping system
    • Administer adjustments/amendments as required
    • Notify benefits for unpaid leaves (including Workers’ Compensation) where our COBRA provider must link with employees to continue their benefits
  • Employee Lifecycle:
    • Process new hires, rehires, transfers, promotions, compensation and job changes
    • Manage drug screens/physicals, background checks
    • Manage new employee onboarding and new hire orientation
    • Notify Access Administration for email and ID creation in active directory
    • Secure approvals and photo for ID Badge for the Denver office location, and upload the photo on the employee’s SuccessFactors profile
    • Process employee promotions, job changes and terminations in the HRIS
    • Prepare separation letters, provide to employee and ensure other actions in the checklist are completed, including termination of access to IT/Systems and building
  • Benefits-Related Services:
    • Complete paperwork and conduct a review of retirement process with employees
    • Process Life Claims as required
    • Enter Worker’s Comp. cases through our third-party administrator’s (TPA) system (Next Level Administrators)
    • Complete Domestic Relations requests for benefit information as needed
    • Coordinate employee-facing benefits events such as:
      • Flu and other vaccinations
      • Wellness events (biometrics)
      • Open enrollment live sessions  
  • Administrative Responsibilities:
    • Process invoices for payment
    • Monitor HR mailbox and assign inquiries to appropriate team member
    • Identify documents for Data Bank record storage by writing employee ID number on each page and grouping documents by applicable categories; documents are picked up on a bi-monthly basis for scanning into electronic repository
    • Schedule appointments for VP as required, including monthly staff meetings
    • Collect monthly reports from team and combine for VP review; prepare VP expense reports
  • Perform other duties as requested

Knowledge, Skills and Abilities

  • General knowledge and understanding of employment policies, practices and procedures 
  • Ability to show empathy and concern for employees
  • Experience with employment offers, background checks, substance abuse checks, fit for duty, etc. 
  • Thorough knowledge of applicable employment laws and regulations particularly the Fair Labor Standards Act and FMLA
  • Extensive knowledge of advanced MS Word and Excel skills, experience with an HRIS, preferably SuccessFactors HRIS
  • Effective interpersonal and verbal and written communication skills
  • Familiarity with benefits offerings, leaves of absence, etc.
  • Customer service type of mentality, seeking solutions to resolve situations within legal boundaries and within Company policies

Education and Experience

  • High School Diploma
  • Minimum of five years of Human Resources experience in an administrative or supporting role, or a combination of education related to Human Resources and experience

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.


Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Lancaster

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