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Dispatcher I (Hybrid)


Denver, PA, US

Company:  UGI Utilities, Inc
Remote Options:  Partial Work From Home

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance

Job Summary

The Dispatcher manages routine and emergency field activity through effective real-time and future scheduling to ensure safe operations, maximum margins, superior internal and external customer service.

Duties and Responsibilities

  • Supervise and direct routine service activity.
  • Manage work and resources via load leveling to ensure the timely completion of compliance and appointment-based work.
  • Support all field resources and office personnel via phone calls, IM, radio, and emails.
  • Generate proper service orders-based communications from both field and office resources.
  • Monitor PA1Call tickets, phone calls, and emergency orders in a timely manner.
  • Clear communication with fellow dispatchers and dispatch administrators when discussing day-to-day operations, any dispatcher handovers, and checking with next day work.
  • Answer off-hours phone calls from all UGI customers.
  • Answer calls from 911/EMA centers and public utilities to facilitate emergency and incident response.
  • Call customers if appointments are in jeopardy of being missed.
  • Supervise and direct emergency field activity.
  • Utilize all tools and applications to properly adhere to our Company’s emergency response.
  • Accurate and timely entry of all relevant data pertaining to our callout database, emergency order log, matrix events, manual order entries, and any emergency event timelines.
  • Assist fellow dispatchers if the workload is high.

Knowledge, Skills and Abilities

  • Strong supervisory and internal and external customer contact skills.
  • Strong organizational and creative problem-solving skills.
  • Requires a high degree of quick independent judgement decision making.
  • Ability to direct field resources to respond to high-priority incidents.
  • Ability to plan and adjust quickly based on changing weather, customer needs and available manpower all while focusing on public and employee safety.
  • Ability to supervise and direct area personnel in remote locations under stressful conditions.
  • Strong verbal and written communication skills.
  • Knowledge of Mobile Dispatch, UGI Mainframe, SAP, Intellishift, SIAS/Digtrack, PA1Call, LiveOps, ESRI, Emergency Log, Callout Database, and all Central Dispatch applications. 
  • Strong PC skills including all forms of Microsoft Office.
  • Understanding of UGI distribution system, local EMA/911 personnel including police and first responder response procedures, area callout procedures, Pa PUC regulations including Chapter 56 and Act 201, emergency response procedures for operations and gas control staff, DOJM work management system/SAP and a sound understanding of all municipalities in all the UGI service territories.
  • Maintain a positive attitude.

Education and Experience

  • High School Diploma or equivalent.
  • Associates degree (preferred) or minimum of 2 years of experience in gas utility operations.

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Lancaster

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