Billing Representative

Apply now »

Date: Jan 22, 2025

Location: Denver, PA, United States, 17517

Company: UGI Corporation

Requisition Number: 25551 

This position can report to Denver or Wilkes Barre.

 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

 

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

Responsible for validating and maintaining accuracy and consistency of all customer accounts (Electric and Gas) through customer contact, and the review of daily tasks.

Duties and Responsibilities

  • Billing Investigation – Investigate accuracy of customers’ bills through business process exception management (BPEM Cases) to determine necessary corrections required to remain compliant.
  • Acknowledge and resolve each situation/concern; promptly escalate complaints as needed.
  • Ability to analyze customers’ accounts independently and determine best process(es) to resolve problems.
  • Other duties as assigned, including, but not limited to special projects.
  • Attend and collaboratively participate in staff meetings and training sessions. 

Knowledge, Skills and Abilities

  • Ability to learn, understand and comply with Chapter 56 and Chapter 14 gas-specific industry regulations.
  • Ability to learn and understand UGI Gas/Electric tariff and Meter to Cash process.
  • Ability to learn and navigate SAP Customer Relationship Management (CRM) and ERP Central Component (ECC) and Business Data Exceptions (BDEX) systems.
  • Detail Orientated-good problem-solving skills.
  • Strong decision-making skills.

Education and Experience

  • High School Diploma.
  • Minimum of 3 years of UGI customer service experience, or related billing and/or customer experience in Utility company preferred.


  

 

We offer comprehensive benefits, some of which are:

  •  medical, prescription, dental, vision, life insurance

  • disability plans

  • 401(k) matched savings plan

  • paid vacation

  • company stock purchase program

  • wellness programs

  • tuition reimbursement

  • paid parental leave

  • paid volunteer time

  • adoption assistance

 

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

 

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

 

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.


Job Segment: Sustainability, CRM, Behavioral Health, Substance Abuse, Customer Service Representative, Energy, Technology, Healthcare, Customer Service