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Utility Sales Coordination Specialist


Bethlehem, PA, US

Company:  UGI Utilities, Inc
Remote Options:  Partial Work From Home

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance

Job Summary

Add profitable natural gas connections in the existing home market through the management of the Inside Sales Group (ISG) Fulfillment Process and both residential and commercial services from the Area Sales Representatives.  For an assigned territory, additionally manage all aspects of elevated pressure requests, residential main extensions(excluding GET), residential and commercial inbound added load inquiries, ROW acquisition, and other duties related to the expeditious resolution of escalated customer inquiries.  Increase profitability in the residential and commercial conversion markets by reducing cost to serve and managing sub-contractor/UGI crews (resources) to complete natural gas connections. Design and manage the resources required for installation of natural gas facilities to serve existing homes under the supervision of the Manger Projects.  Provide a reliable schedule that will improve customer satisfaction and the efficient allocation of resources.  Ability to communicate with customers and governing agencies involved with permitting or code enforcement.  Ensure timely installation of all growth service facilities by guiding all aspects of the process upon Sales gaining customer agreements.

Duties and Responsibilities

  • Design and provide service estimates including meters and regulators to UGI system specifications, and complete all necessary permitting required for all new business service facilities.  Respond to potential residential customer inquiries showing interest in using or converting to natural gas and as required pro-actively field/office canvassing of potential new residential customers.  Work closely with ISG and area Sales Representatives to manage all aspects of the process upon signing of a customer agreement.  Act as the project manager for residential main extension inquiries, complete inbound added meter/load requests for both residential and commercial, as well as elevated pressure requests.  Maintain high levels of Customer Satisfaction.  
  • Interact with ISG, Area Sales, and Operations to successfully manage the installation of residential conversion services which will require workload assessment of crews required to meet service demand and field requests from the office. Ensure timely installations.  Seek to increase profitability in the residential conversion market by reducing cost to serve through effective management of crews, and by collaboration with area Operations.
  • Secure cost saving measures.  Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.  Provide technical assistance.  
  • Communicate with customers, various state agencies, municipalities (permit issues), and contractors in regard to restoration requirements, coordination issues, scheduling questions, complaints, or quality of workmanship concerns.  Also support AOP and AOC as well as inactive service customer contacts.

Knowledge, Skills and Abilities

  • Familiarity with construction cost savings measures, the annual pipeline contract, and SAP growth processes.
  • Outstanding organizational and communication skills, to manage all aspects of service growth execution.
  • Manage a large volume of varied service installations through the use of excellent time management.
  • Ability to make technical decisions and know when to seek guidance on technical decision making.
  • Working knowledge of DOJM, FieldBook, and Mapframe are a plus.

Education and Experience

  • Bachelor’s degree in business or engineering required; or a minimum of five years of work experience involving construction or sales related technical duties.

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

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