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Sr Spvr Operations-Support


Bethlehem, PA, US

Company:  UGI Utilities, Inc
Remote Options: 

UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company.  The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

We offer comprehensive benefits, some of which are:

  • medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance
Job Summary

<span style="font-family:"Arial",sans-serif">Directly manage and provide leadership to the North Region Operations Support Services Department.  This role will coordinate resources to provide the daily support necessary to meet area and departmental goals.  In addition, this position will manage North Region Meter Reading personnel, including union employees to complete required meter reads, collections, inside service line inspections, and other meter reading activities.  


Duties and Responsibilities
  • Manage and provide oversight for area Operations Support and Meter Reading ensuring cost effective utilization of company resources.
  • Evaluate and assess current process management for clerical, administrative, meter reading activities and implement improvements in support of achieving area and Northern Division goals.
  • Analyze all clerical, administrative and meter reading functions and take the lead to implement new technology and strategies to maximize productivity, equalize workload and cross-train associates to sustain departmental effectiveness.
  • Support the Operations Managers and Director overseeing and implementing required programs to ensure operational effectiveness.
  • Partner with Operations personnel to collaborate on cost controls and develop effective reporting processes.
Knowledge, Skills and Abilities
  • Excellent communications skills, both written and oral are essential.  Interpersonal skills are required.
  • Knowledge of UGI policies, Union Contract and accounting procedures.
  • CAD and Mobile Up, DOJM, Webtop/Documentum, Mapframe, PA1 Call, Digtrack/Utilisphere, Karl, ability to read sketches.
  • Organizational and decision-making skills and computer proficiency are a must.
  • Word, Excel, PowerPoint/Visio.  
  • SAP (BOBJ, Fiori, CRM, ECC, GRC), DOJM, R2, Gas Web, On Call database, Kerotest / Inactive Service / Mechanical Tee Application, Leak Application.
Education and Experience
  • Associates or Bachelor’s degree preferred.
  • Area Operations and Administrator Supervisory Experience.

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Allentown

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