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HVAC Supervisor


Lancaster, PA, US

Company:  UGI HVAC Enterprises, Inc.
Remote Options: 

UGI HVAC Enterprises, Inc. is one of the largest heating, ventilation, air conditioning, plumbing, mechanical & electrical contracting, and project management service providers in Eastern and Central Pennsylvania. We have roots that date back decades and are strongly embedded in the communities we serve. Through the years, we have broadened our capabilities and now offer even more services to meet the needs of our customers. During this time, our diverse business units have served several hundred thousand residential, commercial and industrial customers.

Job Summary

Supervise the HVAC technicians and helpers in providing appliance installation, repair, maintenance, service contract services and new construction support to customers while focusing on revenue generation and net profit goals.

Duties and Responsibilities

Supervise HVAC employees in field repair and/or installation and new construction business segment to meet customer workload demands and business goals.
•    Communicate job expectations
•    Perform evaluations/audits
•    Support field employees with – parts, supplies, inventory, answer questions 
•    Provide leadership to employees
•    Provide necessary tools and other resources for employees so they can succeed 
•    Address performance problems, provide employee recognition, discipline, and encouragement. For new construction, stay closely connected to all Foremen to identify recognition and discipline needs. 
•    Align new construction and installation crews for resource sharing and to better meet all customer demands. 
•    Focus on resource and manpower sharing across company.
•    Evaluate overtime and work towards reducing
•    Evaluate workload and productivity
•    Review timesheets and tickets for accuracy and proper documentation
•    Review sick time, vacation scheduling, winter/summer work
•    Evaluate and monitor shop time, travel and delays 
•    Understanding of general ledger (costs, parts, material)
•    Perform safety inspections on jobs
•    Managing by being actively involved in day to day operations
•    Hiring, Performance Reviews
•    Follow up with incomplete jobs timely
•    Respond back Metrix Matrix accounts within 24 hours related to service and installs

Generate revenue opportunities for the HVAC team focusing on the area net profit goal.
•    Ability to solicit new work and manage large projects
•    Follow-up on jobbing requests
•    Market, solicit and establish relations with others for jobbing and install work
•    Ability to close heating and A/C bids-commercial work
•    Be a technical resource for sale team
•    Post and track the results in selling RHSC, REAP
•    Solicit apartment complex for full package approach; sell, maintain and service contract
•    Tagging appliance follow-up
•    Look for expense reduction opportunities

Provide superior HVAC customer service to meet customer satisfaction index goal
•    Reduce recalls
•    Dispute handling skills
•    Hold employees accountable
•    Interpersonal skills development
•    Metrix Matrix follow-up
•    Recognize and council employees
•    Greeting-phone skills and writing skills
•    Share results with employees
•    Act on issues timely, call back same day
•    Recommend changes
•    Problem solving analysis

Train, develop and communicate to employees
•    Make them professionals of choice in each area
•    Shop meetings, agenda and conduct
•    Ensure that employees are working safely 

Knowledge, Skills and Abilities

HVAC Product, Installation and troubleshooting

Knowledge of Company Operating Procedures,

Bid and Estimating jobs – HVAC and Fuel Line

National Fuel Gas Code, International Fuel Gas Code

BOC A Codes

City/Township Codes

Mechanical/electrical knowledge

Sales techniques

Education and Experience

High School Diploma – General or HVAC Vo-Tech\

Plumbing/Heating or Indoor Environmental Science Graduate

Basic Management and Supervisory Classes

A/C Refrigerant Certification – Gas and Electric

CSST Certification

Bachelor’s degree preferred

Sales experience a plus

UGI HVAC Enterprices, Inc. is an Equal Opportunity Employer.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.