Help Desk Technician, IT

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Date: Jan 3, 2025

Location: Charleston, WV, United States, 25304

Company: UGI Corporation

Requisition Number: 25438 

Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.

Job Summary

IT HELP DESK TECHNICIAN – CORPORATE OFFICE (CHARLESTON, WV)

We are currently recruiting in our Corporate office, Charleston, WV, for an IT Help Desk Technician. 

Duties and Responsibilities

  • Provides front-line technical support through a central IT help desk. 
  • Responds to calls, emails, and other communications to the IT Help Desk.
  • Creates and maintains tickets in Help Desk Management System.
  • Provides resolution to issues where possible, and escalates appropriately.      

Knowledge, Skills and Abilities

Requirements:

  • Proficiency supporting and troubleshooting current desktop and laptop hardware, Windows 10 and 11, Office 365, iPhones, and iPads.
  • Ability to define problems, collect data, establish facts, draw valid conclusions, and effectively present same. 
  • Ability to effectively communicate technical concepts to a non-technical audience. 
  • Ability to travel and work after ordinary business hours as required or needed. 
  • Associate Degree in Information Technology or related field or equivalent work experience required. 
  • A minimum of 3 years of related experience required.     

Preferences:

  • Prefer hands-on experience with hardware, operating systems, and applications used by MGC such as ServiceNow. 
  • Bachelor’s Degree in Information Technology.
  • Natural gas IT experience. 

Mountaineer Gas Company is an Equal Opportunity and Affirmative Action Employer.  As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a).  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

 

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies. 


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