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Supvr - Routing Support & Serv


Westlake, OH, US

Company:  AmeriGas Propane, Inc.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

Job Summary (Purpose):


The Operations Supervisor in Routing Support and Services is responsible for the efficient and effective planning, routing and follow-up of deliveries and distribution for all locations centrally routed through the department.  This is done through the supervision of Routers and communication with field employees responsible for driver dispatching.   The supervisor will lead the group to ensure continuous improvement in distribution metrics through the effective weekly creation of base routes, completion of daily routes, review of Productivity Planners, and close collaboration with districts. The Supervisor will ensure work is processed in a timely manner with high quality and that individual employee issues and needs are handled. 


*This position will cover the evening shift with work hours between 10:30 am - 7:00 pm


Key Characteristics:


  • Demonstrated supervisory or management experience in an operations or call center environment
  • Strong interpersonal skills and ability to engage and motivate team
  • Adherence and commitment to business principles – leading by example
    Duties and Responsibilities: 
  • Directly responsible for the supervision of assigned routers including workload planning and management, coaching, development and performance management.
  • Communicate key business initiatives, monthly metric standings, core business values to the routers
  • Ensure daily work queues are supervised, and appropriate resources are assigned to meet district needs
  • Oversee daily reports to management on work status
  • Ensure controls are monitored to maintain high quality of work and low error rates
  • Develop, implement and evaluate time saving procedural changes, whereby eliminating non-value added activities
  • Address all district issues, complaints and inquiries through communication with the district and/or router. Collaborate closely with various departments to ensure cohesiveness across the board 
  • Be available to team members to handle daily business issues and facilitate communication between routers and districts where issues arise
  • Fully understand the Router’s job function, daily activities, and work expectations
  • Perform random route observations to ensure proper procedures are being followed
  • Monitors, assesses, and communicates performance and behavioral incidents with employees. Escalates issues to management and/or HR when necessary Prepare and administer annual reviews
  • Any other projects or tasks as required
    Knowledge, Skills and Abilities:
  • Excellent interpersonal skills
  • Strong attention to detail
  • Good time management skills
  • Ability to multitask and adapt to changes quickly
  • Advanced computer skills
  • Well-organized
  • A positive attitude
    Education and Experience Required:  
  • Bachelor’s degree
  • 3-5 years supervisory experience preferred
  • 3-5 years routing/logistics experience preferred

AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.

Nearest Major Market: Cleveland

Job Segment: Logistics, Performance Management, Call Center, Operations, Human Resources, Customer Service