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Customer Care Agent


Rocklin, CA, US

Company:  AmeriGas Propane, Inc.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

Job Summary:

  • Answer both emergency and non-emergency calls
  • Review office policies, on-call employee information and customer credit
  • Contact on-call employees and relay information

Duties and Responsibilities:

• Respond to and process all customer calls in a prompt and professional manner.
• Determine the probable nature of each call by listening carefully, researching customer accounts and asking questions for clarification.
• Provide clear information to callers as needed.
• Communicate clearly and respectfully with callers at all times, restating information when necessary to insure the caller’s understanding.
• Inform callers of any fees, policies or procedures that may affect the outcome of their call.
• Take and process customer payments as necessary.
• Input clear, complete and concise documentation in call logs.
• Follow-up on pending calls in a timely manner and send fax-required information to district offices as needed.
• Contact district office staff with pertinent information about customer calls as outlined.
• Adhere to service level and telephone availability standards.
• Works with rest of team to identify issues that impede quality customer care.
• Adhere to daily work schedule.
• Follow all Call Center polices and procedures.
• Attend & participate actively in all team meetings and training sessions.
• Participate in any outbound calling campaigns as needed.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to work independently and within deadlines
• Positive attitude and excellent interpersonal skills
• Demonstrate a high level of customer service
• Good oral and written communication.
• Strong problem-solving skills.
• Independent thinking
• Good judgment and Independent decision making
• Ability to work effectively with windows-based computer systems
• Good listening skills
• Ability to deal effectively & patiently with a wide variety of people

Education and Experience Required:

  • High School Diploma or Equivalent
  • Demonstrate general understanding of computer programs

AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.

Nearest Major Market: Sacramento

Job Segment: Call Center, Customer Service