Supervisor, Training Facilitation

Requisition Number: 27978 

Successful candidate must live within 50-mile radius of an AmeriGas facility as this is a hybrid position.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until December 2nd, 2025. 

Job Summary (Purpose):

This position is an active supervisor leading a team of Training Facilitators in delivering, scheduling, and overseeing training programs across the CES organization and supporting departments. The supervisor ensures effective delivery of learning content, manages the training calendar, and evaluates training effectiveness to support employee development and align with business strategic initiatives. This role collaborates with CES Management and supporting departments to facilitate career development through high-quality training delivery and continuous improvement.

Key Characteristics:

• Training Delivery Management - Ability to oversee multiple training sessions simultaneously and ensure consistent, high-quality facilitation.
• Resource Planning - Identify, plan, and schedule facilitators and training resources for training schedules, new program rollouts, and ongoing training needs.
• Facilitation Excellence - Outstanding communication and presentation skills to engage learners and model best practices in training delivery.
• Needs Analysis - Conduct training needs assessments to identify skill gaps and prioritize learning objectives and expected outcomes.
• Performance Evaluation - Strong analytical skills to measure training effectiveness and implement improvements based on data.
• Stakeholder Management - Excellent interpersonal skills to collaborate with department leaders and communicate training impacts.

Duties and Responsibilities:

• Oversee the delivery of comprehensive training programs, including instructor-led training, virtual training sessions, workshops, and coaching to address identified needs for the Customer Engagement Centers (CES) departments.
• Manage the training request pipeline and training calendar. Coordinate with stakeholders to schedule training sessions that minimize business disruption while meeting learning needs.
• Supervise, coach, and develop Training Facilitators. Conduct performance evaluations and identify development opportunities for team members.
• Facilitate training sessions, workshops, and coaching sessions as needed to deliver learning content effectively and model facilitation excellence.
• Conduct training needs assessments to identify skill gaps and prioritize learning objectives across different departments and levels within the organization.
• Track and evaluate the effectiveness of CES training programs using metrics such as post-training assessments, behavioral changes, and business impact. Provide regular reporting on training outcomes.
• Ensure accurate and timely tracking of instructor-led and web-based learning activities in the AmeriGas Learning Management System.
• Manage administrative functions associated with instructor-led training including training environments, web and classroom scheduling, and learner registration.
• Work closely with HR, department managers, and subject matter experts to align training delivery with organizational goals and ensure stakeholder engagement.
• Implement quality standards for training delivery, ensuring consistency and effectiveness across all facilitators and sessions.
• Identify high-potential employees during training sessions and collaborate with CES Management on personalized development plans to support career progression.
• Collect and analyze feedback from training participants and stakeholders to continuously improve training delivery and learner experience.
• Partner with the Learning Content & Design Supervisor to provide feedback on training materials and ensure content supports effective facilitation.
• Keep abreast of new learning trends, delivery methodologies, and facilitation technologies to continuously improve training effectiveness.
• BPO Liaison/Evaluations: Lead quarterly train-the-trainer sessions, conduct training evaluations, and manage close-loop feedback processes.

Knowledge, Skills and Abilities:

• Demonstrated team leadership and supervisory skills essential.
• Proven ability to facilitate engaging and effective training sessions for diverse audiences.
• Strong project management skills to manage training schedules and multiple simultaneous training initiatives.
• Excellent communication, presentation, and collaboration skills to work with cross-functional teams.
• Proficiency with virtual training platforms (e.g., Zoom, Teams), LMS platforms, and training administration tools.
• Data analysis skills to evaluate training effectiveness and make data-driven improvements.

Education and Experience Required:

• BA/BS in Learning & Development, Business, Education, or related field or equivalent experience preferred.
• Professional certification in training and facilitation a plus (e.g., ATD, CPTD, CPLP, Train-the-Trainer).
• Minimum 3+ years of progressive experience in training delivery and facilitation with at least 2 years of supervisory or lead experience.
• Proven experience delivering various types of training programs, including instructor-led, virtual, and blended learning experiences.
• Demonstrated ability to assess training needs and measure training effectiveness.

Preferred Experience:

• Propane industry business knowledge preferred.
• AmeriGas system knowledge: CRM, SAP, SuccessFactors, Ancile, Poppulo, etc.
• Experience with Learning Management Systems (LMS) and training administration.
• Experience conducting train-the-trainer programs and evaluator calibration sessions.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from $86,600.00 to $100,000.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.  The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.