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Business Process Analyst III


King Of Prussia, PA, US

Company:  AmeriGas Propane, Inc.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

Job Summary (Purpose):

The Senior Business Process Analyst position is responsible for the support and improvement of the key IT/Business processes within the area of focus for the AmeriGas Business. This position may have other Business Process Analysts reporting into it. This position provides technical and functional expertise in the areas of defining business requirements for improvements, project management of new initiatives and support for these new initiatives. In addition this position helps define the business cases for each of the new initiatives.


Key Characteristics:

  • Develops clear picture of Current State processes and gaps to achieve future state
  • Works directly in the business groups to define new areas of improvement and prioritize process improvements.
  • Participates in design reviews, develops recommendations for how to improve or redesign relevant software tools to meet the needs of the company’s process design.
  • Develops business process maps and translates functional requirements to hand over to Technology center teams or contractors to build out system changes.
  • Provide project management leadership to ensure new initiatives are delivered as promised to the business.
  • Works with business to define and build business case justification for new initiatives
  • Lead IT Single Point of Contact within a defined business area to drive new initiatives forward between business and IT


Knowledge, Skills and Abilities:

  • Leads design reviews, develops recommendations for how to improve or redesign relevant software tools to meet the needs of the company’s process design.
  • Business end user expert in core area of business for AmeriGas (Finance, Sales and Marketing or Field Operations)
  • Many years of experience providing business analyst skills to quickly analyze and understand a new business requirement and translate back to IT to deliver solution.
  • Great attitude that always exudes a “can do” approach
  • Proven ability to build relationships within both business and IT
  • Strong analytical and problem-solving skills for analyzing and evaluating business requirements of varying complexity to determine appropriate technology solution
  • Strong organizational and project management skills, with the ability to meet objectives and deadlines
  • Proven experience building business case justifications and tracking the actual results after completion to validate the solution delivered what it set out to deliver
  • Ability to empathize with business units on how technology will impact their areas and how we can use technological change for the better


Education and Experience Required:

  • Bachelor’s degree
  • 6-10 years of process improvement or related experience
  • Good experience  in current AmeriGas core technology centers (SAP, BI, Web and Mobility)
  • Has led at least 1 large scale implementation of IT solution as either overall PM or IT lead that had a significant impact on that businesses operations
  • Has managed a team of at least 1-3 direct reports in past experiences   
  • Demonstrated experience to lead teams of requirements analysts to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements and system specifications.
  • Ability to communicate verbally and especially in writing at a professional level and to distill complex technical data to a layperson's understanding with conciseness, clarity, and accuracy.
  • Strong relationship building skills and strong skills in coordination, project management, organizational and time management skills.
  • Experience in IT with an emphasis on requirements analysis


Working conditions:

  • Normal Valley Forge HQ office environment with some travel required

AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.

Nearest Major Market: Philadelphia

Job Segment: Business Process, ERP, SAP, Business Analyst, Project Manager, Management, Technology