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BI Production Support Analyst


King Of Prussia, PA, US

Company:  AmeriGas Propane, Inc.
Remote Options: 

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.


Job Summary (Purpose):

Provides Production Support of BI systems.  Offers highly responsive support to current AmeriGas BI report users on a day-to-day basis with an emphasis on exceptional customer service, timely escalation of issues, and responsiveness.



Key Characteristics:


  • Customer focus
  • Excellent communication skills 
  • Strong time management skills 
  • Technical capability



Duties and Responsibilities:


  • Provide established level of service and support of BI systems including SAP BW and Qlik to ensure minimal system downtime.
  • Monitor and provide timely response to all incidents in the Tier-3 BI queue and escalate issues as appropriate.
  • Use Service Now to document and manage issues presented by users.  Emphasis on accurate reporting to maintain quality of data for trend analysis and management reporting.
  • Monitor SAP BW process chains / Qlik jobs (data loads), and fix issues as they arise.  Add / Modify job schedules as requirements change.
  • Maintain on-call readiness during assigned nights and weekends to fix processing issues.
  • Provide support for month end activities. 
  • Fulfill ad-hoc requests for information.
  • Function as a team member and individual contributor.



Knowledge, Skills and Abilities:


  • Must have strong analytical, conceptual and problem solving skills to evaluate issues, provide solutions, and escalate effectively, as needed.
  • Ability to understand data and track data as it flows across systems.  
  • Ability to produce high quality deliverables and work within an environment with competing priorities. 
  • Demonstrate results-orientation and strong work ethic.
  • Excellent telephone, oral and written communication skills.
  • Excellent customer service skills, including the ability to work with users of all ability levels.
  • Working knowledge of Windows desktop, MS Office suite (Word, Excel, Access, and Outlook).
  • Strong drive for proactive, continuous self and process improvement.
  • Thrive in an environment where team and individual performance is measured on multiple characteristics.


Education and Experience Required:


  • College Degree required, computer science, business administration or related discipline preferred. 
  • 0-2 years experience.



Working conditions:


  • Office environment


AmeriGas is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.


AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Philadelphia

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