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Manager - Delivery Operations Support


Charlotte, NC, US

Company:  AmeriGas Propane, Inc.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.


Job Summary (Purpose):  


The Delivery Operations Support Manager works closely with field personnel and area management to ensure delivery routes are effectively meeting the needs of the districts, while driving improvement in key metrics to achieve company goals. The manager will proactively lead the group’s continuous efforts to improve operational efficiency and customer responsiveness. This position is responsible for developing a best in class organization by utilizing existing/future delivery management technology, systems, and practices, and developing the skills of the team. 


Key Characteristics:

  • Must have strong people management and logistics/routing experience
  • Analytical skills to assess and drive productivity metrics
  • Ability to plan, problem-solve, and provide innovative solutions
  • Requires strategic management skills necessary to lead efficiency and growth within the team and to partner effectively with all levels of the organization.


Duties and Responsibilities:

  • Supports company goals of delivery cost reduction, asset (truck/driver) utilization, and customer service enhancements by partnering with the field to drive improvements in key metrics (i.e. Stops per Hour, Miles per Stop, Gallons per mile, etc.).
  • Addresses all district issues, complaints, and inquiries and interacts with field operations and other stakeholders to understand expectations and ensure a cohesive distribution strategy. 
  • Monitor processes and streamlines when possible to improve quality control and efficiency.
  • Manage work prioritization to improve/maximize customer service with a focus on priority customers.
  • Oversee the utilization of technology to ensure most effective routes are developed.
  • Participates in ongoing development of distribution tools, practices, and technology.
  • Monitors applicable reporting to ensure compliance to company SOPs and route adherence and provide feedback to field operations.
  • Monitors, assesses, and communicates performance and behavioral incidents with direct reports and prepares and administers annual reviews 


Knowledge, Skills and Abilities:

  • Excellent problem solving skills
  • Knowledge in logistics management and DOT regulations
  • Demonstrated business/financial acumen
  • Strong organizational and time management skills 
  • Demonstrated leadership qualities, able to motivate and develop people 
  • Strong interpersonal skills – including persuasion & influence skills


Education and Experience Required:

  • Bachelor’s Degree 
  • 5 years’ experience in routing and delivery logistics
  • 5+ years of Management experience
  • Prior experience working with logistic software

AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Charlotte

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