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Apprentice Service Technician

Location: 

Arlington, TX, US

Company:  AmeriGas Propane, Inc.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

Job Summary (Purpose): 

 

The apprentice trains under the supervison of a service trainer in order to learn to install, maintain, and services all customer and company propane installations and equipment while providing excellent customer service and with a commitment to safety.  Must be able to demonstrate competence in all tasks by the conclusion of the program.

 

Core Competencies:

 

  • Safety Mindset – Strives to learn the AmeriGas safety policies and procedures. Demonstrates an understanding of the importance of safety to the company; considers the impact on safety when making decisions; consistently models safety practices.
  • Customer Focus - Makes customers the highest priority, second only to safety; is committed to meeting the needs of all customers; establishes rapport and engages customers in discussion of their needs;
  • Integrity & Trustworthiness - Demonstrates high professional and personal standards; treats people fairly and with respect; handles confidential information appropriately.
  • Communication - Listens and responds appropriately to others; articulates ideas clearly, persuasively, and concisely
  • Meets Commitments - Sees issues through to completion; checks with appropriate parties to ensure issues have been completely resolved; finds ways to overcome barriers that initially prevents oneself from immediately solving problems and getting the job done.
  • Problem Solving - Effectively analyzes and draws conclusions from information in a thorough but timely manner; identifies work-related problems; analyzes problems in a systematic but timely manner to identify root cause, and acts decisively to implement solutions and resolve crises.

 

Duties and Responsibilities:

 

Under the guidance of the service trainer, learns to:

  • Drive a flatbed truck with a crane and boom attached to deliver, install, and remove tanks of various sizes at customer locations 
  • Complete field repairs of tank valves and seals; finds and repairs leaks at customer sites
  • Deliver and pick up customer storage cages; repair storage cages as needed
  • Performs all daily functions in a safe manner by adhering to all federal and state codes and regulations, in addition to all AmeriGas Safety and Operations Policies and Procedures; utilizing all Personal Protective Equipment;
  • Proactively identifies and reports safety concerns and violations at the plant or customer sites
  • Consistently handles safety issues in a calm manner and uses knowledge of safety procedures to arrive at an effective resolution
  • Maintain service vehicle by reviewing maintenance record, perform pre- and post-trip inspections.  Secure truck and equipment consistent with security policy
  • Maintains excellent customer relations by providing courteous, professional and timely service while limiting customer call backs
  • Resolves customer issues and concerns in cooperation with other location employees to gain customer loyalty and increase the customer base through customer growth and retention.
  • Offers timely, thorough explanations of current service and makes recommendations for customers
  • Proactively provides customers with status reports and progress updates without being asked; reviews what work has been done in a way that helps justify and explain the cost of service
  • Proactively follows up with co-workers and customers after service is complete to ensure all commitments have been met
  • Promotes location growth by responding to direct sales inquiries from potential customers
  • Communicates and distributes location specials and marketing programs to customers and promotes the use of additional propane gas appliances.
  • Generates income for the location by accurately recording materials and labor utilized in service calls and installations
  • Maintains inventory controls and completing appropriate paperwork for all work completed. 
  • Assist in the delivery of propane as required by location manager.
  • Installs and services customer and company installations by utilizing mechanical skills to examine equipment

 

Knowledge, Skills and Abilities:

 

  • DOT licensing; Must be able to obtain CDL with HazMat, tanker, and air brakes endorsement by the end of the program.
  • CETP training
  • Any state and local licenses required.
  • Must be able to work well in a team-oriented environment.
  • Must be service-oriented and sales minded.
  • Must be resourceful and excel at problem resolution.

 

Education and Experience Required:

 

  • Mechanical aptitude, experience or training required
  • One to two years’ work experience preferred

• Commercial Driver’s License is required, either upon hire or within the first nine months of employment.

 

Working conditions:

 

  • Environmental conditions such as rain, mud, ice, snow, and uneven terrain may affect this job, as the employee spends most of the workday outdoors.

 

 

Disclaimer & Approvals

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

 

 

AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.


Nearest Major Market: Arlington Texas
Nearest Secondary Market: Dallas

Job Segment: Apprentice, Technician, Gas, Gas Technician, Maintenance, Entry Level, Technology, Energy, Manufacturing

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